Coaching Terms and Conditions We take our responsibility as coaches seriously. Before we begin, it is important that we have a clear, mutual understanding of our respective responsibilities and the boundaries of the coaching relationship. 1. Our Commitment to You During our sessions, we shall provide training and guidance within our scope of qualification, using all reasonable care, skill, and professionalism. 2. Your Responsibility & Expectations Information: You agree to provide us with accurate, complete, and timely information necessary for our sessions. Outcomes: You acknowledge that you are entirely responsible for the choices, actions, and results arising from the coaching. While we expect great outcomes, we cannot guarantee specific results, as they depend entirely on your commitment, effort, and implementation. Not a Substitute for Therapy: Coaching is not a substitute for counselling, psychotherapy, mental health care, or medical treatment. By signing below, you confirm that you will not use coaching in place of licensed medical or psychological advice. If you are currently under the care of a healthcare professional, you confirm that they support your decision to engage in coaching. 3. Fees, Cancellations & Rescheduling Rescheduling: You may rearrange the date and/or time of any session, provided you give us at least 48 hours’ notice (working days) via email. Late Cancellations & Missed Sessions: If you cancel or reschedule a session with less than 48 hours’ notice, or miss a session entirely, you will lose the session fee. For self-funded clients, the advance payment is forfeited. For clients paying via invoice, the session will still be billed and must be paid in full. Payment Terms: Self-Funded Clients: Payment must be made in advance at the time of booking each session. Invoiced Clients: Invoices are issued after the completion of the session and are payable within 14 days of the invoice date. Refund Policy: Once a coaching session has commenced, the fee for that session is strictly non-refundable. 4. Confidentiality & Data Protection Confidentiality: All information shared by you on a one-to-one basis will be kept strictly confidential, except where disclosure is required by law, to prevent harm to yourself or others, or to assist in the prevention of a crime. Session Recordings: With your explicit permission, we may record sessions for training, quality, and administration purposes. Privacy & GDPR: We take your privacy and data security seriously. All session recordings are stored on secure cloud storage and are automatically and permanently deleted 6 months after the recording date. You retain the right to withdraw your consent for recordings or request earlier deletion at any time. 5. Intellectual Property All materials, worksheets, frameworks, and resources provided to you during or in connection with the sessions remain the intellectual property of Sarah Fisher. They are provided solely for your personal use and may not be shared, reproduced, or distributed to third parties. 6. Limitation of Liability To the maximum extent permitted by law, our total liability to you for any claims arising out of or in connection with these sessions shall be limited to the total amount paid by you for the coaching services in question. By buying this service you are agreeing to these terms and conditions.